Track and Trace
Technology that tracks the location and status of products, from warehouse to end user.
What is Track and Trace?
Track and Trace is a system that allows shipments and goods to be tracked at every step of the process. It provides real-time insight into the location and status of a package, so both businesses and customers know exactly where a shipment is. This not only increases transparency but also strengthens trust in product delivery.
How does Track and Trace work?
Track and Trace uses unique identification codes, such as barcodes or RFID tags, that are linked to a shipment. At every step in the process, the code is scanned or read, after which the information is updated in a central database. This enables businesses to share current data about the shipment with customers and internal systems. The system often works seamlessly with logistics software, making processes like inventory management and planning more efficient.
Example
Imagine a customer places an online order. As soon as the package is prepared, the customer receives a unique Track and Trace code. By entering this code on a website or app, the customer can see in real-time when the package was shipped, where it currently is, and when delivery is scheduled. This not only provides clarity for the customer but also helps businesses reduce inquiries and complaints.
Why is Track and Trace important?
Track and Trace improves transparency and efficiency within logistics processes. Businesses can quickly identify and resolve delays or problems, while customers are reassured by the ability to track their shipment. In an era where speed and reliability are crucial, Track and Trace enables businesses to better meet their customers' expectations. Moreover, it helps optimize internal processes, saving time and costs.
Related solutions
Frequently asked questions
What is the difference between tracking and tracing?
"Tracking" means following a shipment in real-time: where is the package right now? "Tracing" is about retrieving the history: what route did the package take? Together they provide complete insight into both the current location and the full journey of a shipment.
What technologies are used for Track and Trace?
The most commonly used technologies are barcodes, QR codes, RFID tags, and GPS tracking. Barcodes and QR codes are scanned at checkpoints, while RFID and GPS can provide continuous location information. Wabber integrates these technologies into our TMS and WMS systems for end-to-end visibility.
How does Track and Trace help with customer satisfaction?
Customers today expect real-time insight into their orders. With Track and Trace, they receive automatic updates about the status of their shipment, drastically reducing uncertainty and the number of status inquiries. This significantly increases customer trust and satisfaction.
Can Track and Trace be integrated with existing systems?
Yes, Track and Trace can be integrated with existing systems such as ERP, WMS, and webshops through APIs. Wabber builds custom integrations so that track-and-trace data is automatically shared with all relevant systems and parties in the chain.
What does a Track and Trace system cost?
The cost of a Track and Trace system depends on the complexity, number of shipments, and desired integrations. Wabber builds custom solutions that precisely match your processes. Contact us for a no-obligation consultation.
Related articles
Track and trace: from status code to operational insight
Your customer calls. "Where is my delivery?" That question costs more than an answer: it costs time, trust and money. Yet for many logistics organizations it's daily reality, because their track and trace doesn't go beyond a status code in a spreadsheet.
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Proof of Delivery: evidence instead of discussion
A delivery seems simple. A package goes along, gets dropped off and receives the status "delivered". But in practice, it doesn't stop there. What if doubt arises about the moment, the location or the condition of the shipment?
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Last mile: predictability over speed
For the customer, logistics consists of one moment: the moment of delivery. Everything that happens before only counts if that last segment is right. If the delivery falters, that's what the customer remembers.
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